Please read our sizing guide if you have any queries about fitting to figure out your size. If the sizing doesn’t work for you we can send another size.
We will happily accept returns of items that do not fit correctly or that are faulty and swap them for the right size if available.
Returns must be sent back to us within 7 days (national) and 10 days (internationally) upon receipt of delivery.
Sorry no refunds or exchanges on sale items, (but if it is a faulty item we will do our best to fix the fault) Please email us if you have questions before you buy!
HOW TO RETURN OR EXCHANGE YOUR PURCHASE
Before returning an item please email us (email@example.com) explaining what you are returning and why?
Please send your return back to us within 7 days of receiving it.
Pay to send your package via Track n Trace methods only, with the following included:
A clean item in perfect condition with original tags attached.
Returns form filled out.
Send it so that Vanilla Ink receives it within 7 days of emailing you.
Vanilla Ink is not responsible for the payment of the return shipping. However, if you are exchanging an item for another one, the new item will be shipped back to you for free.
Further, free shipping back to you on an exchange item is only valid for the first exchange, any future swaps on the same original purchase will be solely the customers responsibility in full, you pay all forms of shipping.
All international customers should contact us regarding customs clearance before shipping. Any international order that has been sent to customers under a free shipping offer will be refunded (or exchanged/credited) but will have our delivery cost deducted from the amount refunded.
Until an item is received at Vanilla Ink it is your responsibility, lost packages = tears, so Track & Trace.
NO FUSS REFUNDS
If the item doesn’t fit and you would prefer a refund we will credit your bank account via direct deposit or ( your preferred payment gateway) where you can withdraw the funds. However shipping costs will not be refunded.
If a product is faulty because of manufacturing faults, we will try our hardest to repair/replace it. If in the case we have no more stock of a faulty item we will award a store credit or refund.
We will not replace items that have clearly been damaged because of wear and tear. If an item has been used please return clean and PLEASE not stinky.
All products MUST be returned with receipt and original tags attached.Please send back items with a track and trace number so it won’t get lost in the mail!
Occasionally we will not receive full orders from some of our brands, in the case that the item you have ordered does not show up we will refund your money in full.
Some items on display may differ in colour but in such cases this will be noted on the display page.
We only have estimates for scheduled delivery, sometimes this may vary. We will endeavour to keep in touch with regarding delayed deliveries.
GENERAL RANDOM STUFF NO ONE WANTS TO READ
Prices of goods and services and delivery and other charges displayed on the Vanilla Ink site are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions and pricing. However, because we like to party and have the odd late night, we are unable to warrant that product descriptions or other content of the web site is accurate, complete, reliable, current or error free.
All orders will be processed within two days and shipped within five maximum, if a product has run out but we can re-cut one for you, we'll advise you of the delay.